Refund policy

Soft Reset Return Policy

We want you to love your purchase.

Due to the personal nature of lip care and skincare products, all sales are final.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

📧 urbanluxepittsburgh@gmail.com

Please include your order number and photos of the issue.

Approved replacement requests will be processed at no additional cost.

Soft Reset reserves the right to deny refund requests that do not meet these requirements.